Frequently asked questions

General questions

• What exactly is an eSIM?
• What is the difference between an eSIM and a normal SIM card?
• Which devices support eSIM?
• Is an eSIM available for my desired country?
• Do I need to reinstall the eSIM if I purchase a new plan?
• What are the advantages of an eSIM ?

See all 11 articles

More detailed questions concerning eSIM

• Can I incur additional costs once my data volume is used up?
• Will I be notified when I run out of data?
• Can I make phone calls and send SMS with my eSIM?
• Can I use tethering / hotspot with my eSIM?
• Can I install the eSIM on multiple devices?
• Can I receive SMS and calls while using my eSIM?

See all 9 articles

Troubleshooting

• Basic Troubleshooting Tips
• There was an error scanning the QR code
• My internet speed is very slow
• I am getting a "PDP Authentication Error"
• I am receiving the error message "Cellular plans from this provider cannot be added.
• What can I do if the eSIM activation on my device is stuck?

Reward Points, Discount codes, Referral Codes

• What is the difference between referral codes and discount codes?
• How do referral codes work?
• How do discount codes work?
• How can I refer Simly and do i get a reward for it?
• What are Reward points and how do they work?

Account management

• How do I delete my account?
• Can I change the email address of my account?
• How do I reset my password?