Some eSIMs occasionally have trouble connecting to the mobile network in the region. Before contacting our support, please try the following steps:
- Turn "Data Roaming" OFF and then ON again.
- Enable and disable "Airplane Mode".
- Turn the eSIM itself OFF and then ON again.
- Restart your phone.
During troubleshooting, please DO NOT delete your eSIM, as it will no longer be valid after deletion.
If you still have connection issues after trying these steps, please contact customer support at: support@simly.com