If you contact our support and need help with your eSIM, our support team will ask you to provide the ICCID number of the respective eSIM.
The ICCID number consists of twenty digits, starting with 89 and ending with a random number. It is a globally unique serial number – a distinctive identifier that identifies the eSIM card.
You can find the ICCID number under "My Plans" by clicking on the small "Info-i" next to the country name of the respective plan.